Thank you for choosing CHARM WOMENS UNDERWEAR LLC. To ensure a smooth shopping experience for you, we have established a clear and transparent Return and Refund Policy. Please read the following details carefully before submitting a return request.

I. Conditions for Return Requests

Given the intimate nature of our products (such as women’s lingerie and underwear), we will accept return requests only if the following conditions are met:

The item exhibits quality defects (e.g., damage, incorrect item shipped, etc.).

The item remains unworn and unused, and its original packaging (including hangtags) is intact.

The return request is submitted within 14 days of receiving the item.

Note: For hygiene and safety reasons, intimate apparel that has been worn, washed, or is deemed unsuitable due to personal preference is generally ineligible for return. II. Return Request Process

Please begin by contacting us via email: [email protected]

Please provide your order number and a description of the issue, and attach relevant photos (if applicable).

Once our customer service team has reviewed and approved your request, we will provide you with a return confirmation and relevant instructions.

Please do not return items on your own without first receiving a confirmation from us.

III. Return Address

Return Address:
502 N MAIN ST, ARCANUM, OH 45304

IV. Refund Information

Once we have received and inspected the returned items, we will notify you of the review results via email.

Upon approval, the refund will be issued back to your original payment account.

Refund processing typically takes 3–7 business days (depending on your payment provider).

V. Shipping Costs

If a return is due to product quality issues or a shipping error on our part, we will cover or reimburse the return shipping costs.

If a return is due to personal reasons (e.g., incorrect size), the return shipping costs must be borne by the buyer.

VI. Non-Returnable Items

Returns or refunds are generally not supported in the following cases:

Items that have been worn, used, or washed.

Orders for which valid proof of purchase cannot be provided.

Requests submitted after the designated return period has expired.

VII. Order Cancellation

Orders may be cancelled for a full refund prior to shipment.

Once an order has been shipped, it cannot be cancelled; however, it may be processed in accordance with our return policy.

VIII. Contact Us

If you have any questions regarding our return or refund process, please feel free to contact us:

Company Name: CHARM WOMENS UNDERWEAR LLC
Company Address: 502 N MAIN ST, ARCANUM, OH 45304
Phone Number: 234-233-8604
Email: [email protected]

Thank you for your support and understanding of CHARM WOMENS UNDERWEAR LLC. We remain committed to providing you with high-quality products and an exceptional service experience.